OpenAI
Last 30 Days
Ongoing Incidents
Delayed Costs data in the Compliance API
We have identified an issue causing delays in publishing organization cost data through the Costs API. API and ChatGPT usage are not affected, and other reporting channels remain available. We are working to restore normal data freshness.
Incidents in the last 30 days
Workspace admins may be unable to manage plugins
We are investigating an issue affecting some ChatGPT workspace administrators’ ability to view and manage plugin availability and settings. Some users may also see plugins as unavailable. We will provide another update as soon as we have more information.
Some ChatGPT content may be unavailable on Android
We have identified an issue affecting the ChatGPT Android app where users may see “This content is unavailable in this version of the app” instead of certain content. A fix is rolling out gradually in the latest Android version. Users can use ChatGPT on the web while we work to restore the experience for older app versions.
Delayed Costs data in the Compliance API
We have identified an issue causing delays in publishing organization cost data through the Costs API. API and ChatGPT usage are not affected, and other reporting channels remain available. We are working to restore normal data freshness.
Some APAC users are seeing errors in ChatGPT Work, conversations, and GPTs.
We are investigating the issue for the listed services.
Elevated errors with GPT-5.6 Instant in FedRAMP workspaces
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
Degraded performance in Codex and Work mode: Dot turn failures, delayed responses, and reduced proactivity
We are investigating the issue for the listed services.
Dot in Codex may fail to create new threads
We are investigating the issue for the listed services.
Unable to create new ChatGPT Work threads in latest version of desktop app
We are investigating the issue. Version 26.1002.51308 is affected
Workspace Agents Degraded and Responses Impacted
We are investigating the issue for workspace agents, users may not see the responses during the issue time.
Computer Use Is Experiencing Issues
We are investigating issues for agents api and computer use.
Errors processing large PDFs in the Responses API
We are investigating the issue for the listed services.
Elevated error rates in ChatGPT Go conversations
We are investigating the issue for the listed services.
Elevated errors affecting multiple products including ChatGPT (conversations), Image generations, Spaces and Pages, API rehydration, and Dots.
We are investigating the issue for the listed services.
Elevated errors in API Platform login and administration APIs.
We are investigating the issue for the listed services.
Elevated error rates in Codex Cloud
We have identified that users are experiencing elevated errors within Codex Cloud. We are working on implementing a mitigation.
Elevated errors in ChatGPT conversations
We are investigating elevated error rates affecting some ChatGPT conversations. Error rates are improving, and our team is continuing to assess recovery. We will share further updates as they become available.
Admin Console Intermittently Inaccessible
We are investigating the issue for the listed services.
Issues saving and editing Pages
We are investigating the issue for the listed services. Some users may be unable to save changes or reconnect to live editing sessions.
Elevated Work Mode errors
We are observing elevated Work Mode errors. Scheduled tasks may also be impacted.
Issues with data analysis and file creation in ChatGPT
Some users experienced errors when running code, analyzing data or creating files in ChatGPT. We have applied the mitigation and are monitoring the recovery.
Issues with login, signup, and ads
We are investigating an issue affecting login and signup. We will share further updates as we learn more.
Elevated latency for some API requests
We have identified that users are experiencing elevated latency for the impacted services. We are working on implementing a mitigation.
Elevated error rates for ChatGPT Pro and Plus users
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
Elevated errors in ChatGPT Space Pages
We have identified that users may experience errors creating or interacting with Pages, including failures when using Page tools or connecting to live Page sessions. We are working on implementing a mitigation.
Elevated errors across ChatGPT, Codex, and the API including the Agents API
We’re investigating elevated errors affecting ChatGPT, Codex, and the API. Some users may experience failed requests, difficulty logging in or signing up, and tasks that do not complete. We’ll share updates as we learn more.
Support available via email
Our Help Center and support chat are currently unavailable. If you need assistance, you can still reach our support team by emailing support@openai.com "support@openai.com": mailto:support@openai.com. We apologize for the inconvenience.
Issues with Codex
We have identified that users are experiencing a codex outage. We have identified the internal issue and are heading towards a mitigation.
Elevated Error Rates on GPT-6 Astra Pro
We have identified that users are experiencing elevated errors for GPT-6 Astra Pro. We are working on implementing a mitigation.
Mobile users unable to see Work Mode and the Model Picker
We have identified that mobile users are not able to see work mode or the model picker when using ChatGPT. We are working on implementing a mitigation.
Elevated Error Rates for ChatGPT across Plus and Pro plans.
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
Elevated Error Rates for ChatGPT Work, across Plus, Pro, Business, Enterprise and Education plans.
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
Increased error rate for Plus and Pro users.
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
SSO sign-in and SCIM provisioning issues
Some users are unable to sign in with single sign-on (SSO). User and group provisioning through SCIM is also affected. We are working on implementing a mitigation.
Overbilling for OpenAI-hosted containers in the Agent API
We’re investigating an issue causing higher-than-expected charges for OpenAI-hosted containers in the Agent API. We’re working on a fix and preparing refunds for affected customers. We’ll share further updates as we make progress.
Delayed support responses
Some users are experiencing delayed responses from OpenAI Support by email and chat. We’re investigating and will share updates as we learn more.
We are seeing elevated error rates across API models
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
Elevated errors affecting ChatGPT Work mode
We are investigating the issue for the listed services. Some users may experience failures when starting or running Work tasks.
Elevated errors in ChatGPT Work
We are investigating elevated errors affecting ChatGPT Work. We will provide updates as we learn more.
Elevated errors with gpt-image-2.5-flare
We are experiencing elevated error rates for image generation and editing requests using gpt-image-2.5-flare in the API. Our team is working to mitigate the issue. We will provide another update as more information becomes available.
Ads Manager login issues
We have applied the mitigation and are monitoring the recovery.
Elevated errors from GPT-5.6 and GPT-5.6 Instant on paid plans
We are investigating the issue for the listed services.
Degraded Performance affecting Agents API
Since 1:30 PM Pacific Time on September 14, customers using the Agents API have experienced delays or been unable to start turns in managed sessions.
Elevated errors affecting Work Mode in ChatGPT
Earlier today, some ChatGPT Plus users using Work Mode experienced errors starting or resuming tasks, or had limited access to workspace tools and files. We have applied a mitigation and service has recovered. We are monitoring the results.
Elevated error rates for Codex and ChatGPT Work
We are investigating the issue for the listed services.
Elevated errors for ChatGPT users in Europe
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
Codex GitHub Review and Pull Request Failures
We are investigating the issue for the listed services.
1% of ChatGPT Work (mobile/web) turns are failing for existing threads
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.