Some services are experiencing major issues
Multi-service impact in Switzerland North
Impact Statement: Starting at 23:54 UTC on 26 September 2025, customers in Switzerland North may experience service unavailability or degraded performances for resources hosted in the region. Virtual Machines may have shutdown to preserve data integrity. Current Status: We were alerted to this issue by our telemetry informing us in a significant drop in traffic. It was discovered that a recent deployment introduced a malformed prefix in one of the certificates used for connection authorization. We have pinpointed the deployment error involving the certificate prefix and are rolling back the faulty deployment to restore normal traffic flow and service availability.We are seeing success and will continue to monitor traffic and service stability to ensure full recovery, at this stage we expect to fully mitigate by 05:30 UTC.
Past Incidents ‹ Feb 12 - Feb 18, 2026 ›
February 18, 2026
Sora 2 Degraded Performance
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
February 17, 2026
February 16, 2026
Sonar API incident
We are currently investigating this incident affecting Sonar API.
Shopping Research Feature Down
We have identified that users are unable to use the shopping research feature. We are working on implementing a mitigation.
Increased error rates on Codex Cloud
We have identified that users are experiencing elevated errors for across Codex Cloud. We are working on implementing a mitigation.
February 15, 2026
February 14, 2026
Delays in Support Email Processing
We are currently investigating an issue impacting our support contact channels. Some users may experience delays or difficulty reaching our support team.
February 13, 2026
High errors with image generation
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.
February 12, 2026
Some chat models are unresponsive or timing out
We are currently investigating an incident with chat models.
ChatGPT Conversation Issues
We are investigating the issue for the listed services.
high error rate in text-embedding-3-small
We have identified that users are experiencing elevated errors for the impacted services. We are working on implementing a mitigation.